DELIVERY

FREE SHIPPING TO AUSTRALIA & NZ! (OORRsome)

Courier within Australia by Sendle

The following table does not include processing time. Refer to 'Processing your Order' below for further details.


Region

Delivery time

Delivery fee

Melbourne metro, Sydney metro, Canberra metro, Brisbane metro, and Adelaide metro

1-2 Business days

FREE! Orders > $150

Otherwise $10

Rest of Australia

2-3 Business days

FREE! Orders > $150

Otherwise $10

New Zealand

3-10 Business days

FREE! Orders > $150

Otherwise $15

Rest of the world

9-26 Business days

AUD$20 Flat rate

 

DELIVERY CONDITIONS

  • Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed. 
  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over, or by any event which is out of our reasonable control or foresight, including but not limited to any delay caused by an incorrect delivery address being provided to us.

PROCESSING YOUR ORDER

All orders will be processed and dispatched from our warehouse within 1 to 3 working days. If any items in your order are temporarily or permanently out of stock, we will contact you to arrange a refund, exchange or credit note for those items. If applicable, we may also give you the option of waiting for us to ship the items once new stock arrives.


CUSTOMS FEES AND DUTIES

Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.


RECEIVING YOUR ORDER

When you receive your order, please make sure all the right contents are in your parcel.


PROBLEMS WITH YOUR ORDER

We want you have an OORRsome shopping experience, so if you have any problems with your order, please contact us and let us know so we can fix it. 

When getting in touch with processing issues, please provide the following information so we can assist you as quickly as possible:

  1. Your Name                     
  2. Date your order was placed, if applicable
  3. Your Sales Order Reference Number, if available
  4. Your Tracking Number, if available
  5. Brief description of the problem you are experiencing

We will investigate your enquiry and get back to you as soon as possible.