Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the OORRiginal packaging.
To complete your return, we require a receipt or proof of purchase. If your item is returned in accordance with this policy, a refund will be credited via your original payment method covering the cost of shipping (Domestic Australia and NZ shipping only). We will calculate shipping cost based on our internal shipping rates.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Exchanges (if applicable)
We exchange if you need a different size, or if the item is defective. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: P.O. Box 334, Lane Cove, NSW, Australia 1595
To return your product, you should mail your product to:
P.O. Box 334, Lane Cove, NSW, Australia 1595
You will be responsible for paying for your own shipping costs for returning your item, subject to the conditions outlined under 'Returns' above.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.